Troubleshooting

A request cannot reach the internet

1. 1
   Open Network audit

   Find the exact host, method, path, decision, and denial reason.

2. 2
   Check the integration

   Confirm the managed integration or custom-domain rule exists and is enabled.

3. 3
   Correct the smallest mismatch

   Fix the hostname, allowed method, path guard, repository scope, or credential state named by the denial.

4. 4
   Retry once

   Run the original request again and confirm the new decision in the audit.

A tool cannot run

• If the tool is bundled but disabled, enable it under Home → Integrations.
• If it needs OAuth, verify the intended account is connected and not expired.
• If the action returned an approval id, decide that exact approval and poll it. Do not submit a duplicate action.
• Use Tool audit to distinguish configuration, provider, approval, and execution failures.

The host is unreachable

• For SSH access, use the deployment's actual dynamic port and key.
• For a local UI, confirm the SSH forward is still running and open http://127.0.0.1:7443.
• For Cloudflare access, check the configured hostname, tunnel state, and service URL http://localhost:7443.
• On Kern Cloud, use the deployment status and operation history before retrying a lifecycle action.